Evil Stupid Customer
(reposted from customerssuck.com. This really happened to me)
Hoo boy.
Let's start from the begenning and continue until we reach the end and then we'll stop.
Customer Idiot comes up with 'Mission Impossible 2' (wow, good taste) and some other movie. We go through the preliminaries.
I see he has two tapes out. At least one is late. I inform him of this and tell him we can't rent them out until the late tape is back. He informed me the tapes were not in. He did not like the situation. He became grumpy, swearing at the policy.
THEN, I snapped. You do NOT swear around me.
He told me that his father, another authorized renter, had the tapes at such and such a location which was less then a block away.
I said, and here is the important part. "Well, then it should be easy to go get them."
At this point in time, if it had been a cartoon, clouds would have formed over his head.
"Are you being smart?"
"Nope." I said. I got a little worried then, he was blocking the entrance. But hell. Life's a risk.
He replied that I better not be smart and he left.
I informed the manager about the situation and conveyed that I did not feel safe around the goofball at that point in time.
Goofball came back. The manager, however she did it, appeared out of nowhere. There were also other customers in the store so I felt okay.
"Blah blah blah blah." goes the customer. In the long winded insane way they have, I discover that a) the tapes were in the drop in box and b) somehow this was my fault. Okay, sure. The tape is still late.
I was informed that I should check the box in the future. Sure. I'll check the box when you tell me you did not return them.
"Did you hear me?" he grumbled when I did not have anything to say to this totally illogical statement. I informed him I did hear him.
He threw the money on the counter. (OH NOO!! THROWN MONEY! AIIIEE!)
I informed him when the tapes were due. He re-informed me of the tape policy. I did not say "Have a nice day." because the poor bastard would probably snap.
He also felt the need to, through the window, point out the location of the outside drop box, in case I forgot.
I also recorded his name. Potential future evil...if I can find a way of revenge that doesn't implicate me or support the use of spam.
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